In this guide, you’ll learn how this essential role will enable you to:
- Reduce churn at your organization
- Increase your revenue through account expansion
- Maximize customer retention, product adoption, and more
CSMs are a relatively new addition to the traditional scaling model of a sales organization. Where traditionally, an Account Manager would manage the customer from the closing phase all the way through upselling and retention, the modern CSM is a separate role.
Download our guide to learn more about this crucial role and how they can ensure customer retention and growth within your organization.