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Why Customer Success Managers Are Your Most Important Hire of 2019

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Hiring a CSM in 2019

Customer Success Managers (CSM’s) are a relatively new addition to the traditional scaling model of a sales organization. Where traditionally, an Account Manager would manage the customer from the closing phase all the way through upselling and retention, the modern Customer Success Manager is a separate role.

 

Download our guide to learn more about the Customer Success Manager role and how they can ensure customer retention and growth within your organization.

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