It recent years, it has become clear that it’s not just about closing the deal any more. As technology and competition increase, companies need to have talented Customer Success teams in place to support a growing customer base. While this is clear, taking your first steps to grow a talented CSM team is not so straight forward.
We hosted a panel of customer success leaders to dig into the details and challenges of scaling a customer success teams. If you’re beginning to grow your team, watch this video and learn from industry leaders who have been there.
Guests hosted by Grace Robson, Director of Account Management at Betts Recruiting:
- Catherine Blackmore, COO at Bluenose
- Ted Choper, VP of CSM at Uservoice
- Allison Pickens, VP of CSM at Gainsight
- Tara Meyer, Manager of CSM at ToutApp
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