There’s a lot of Buzz around customer success these days! In fact, Customer Success Management (CSM) is a role that’s only been around for about 5 years, but its need is increasing by the day.
While there is more information available to your customers than ever before, there is also more competition for tech solutions, making it increasingly difficult to keep your customers happy and engaged. An unhappy customer can quickly run a Google search for alternative vendors and migrate to another solution before you even know there’s a problem.
That’s where the Customer Success Manager and team comes in. The CSM’s job is to ensure that your customers have everything they need to be successful and are satisfied with your product.
Customer Success Managers are a unique breed with a unique skill set. They need to have the right combination of technical ability and customer-facing experience in order to manage demos and implementations along with customer feedback.
Read up on what to look out for as you scale your customer success team in our ebook, An Introduction to Hiring the Modern Customer Success Manager.
As teams all over the world are realizing this need, it’s important to know what to look out for as you identify the need and begin making hires. Take a look at our eBook that covers this hot topic of scaling customer success teams in organizations all over!
Specifically, we’ll delve into:
- Defining the modern CSM
- Hiring a CSM team
- Attracting and retaining talent
Click here to read about best practices for finding a customer success manager and growing your customer success team!