About The Role
The Customer Success Manager (CSM) will be based in either New York, NY or Austin, TX and responsible for customer relationships and client accounts for our proprietary recruiting platform, Betts Connect. You’ll work alongside leadership to implement and refine initiatives and processes that increase engagement with the platform for both candidates and clients alike. In order to be successful in this role you will need to have the ability to cultivate lasting relationships, analyze and communicate data effectively against goals, and possess a strong sales and business acumen.
Responsibilities
Our team is made up of passionate and ambitious individuals who strive to make a meaningful impact in the world of recruiting. This role will be an early member of the CSM team in helping establish best practices, processes, and key performance indicators (KPIs) as we continue to scale. In partnership with leadership, areas of responsibility for this role include but are not limited to:
- Manage the customer lifecycle of a portfolio of Betts’ fast-growing clients to drive mutual success and growth; overall accountability for clients’ success and performance against key metrics, increasing engagement, conducting product demonstrations, managing customer retention and contract expansion opportunities such as renewals and upsells, and overall client satisfaction
- Serve as a trusted advisor to new and existing clients through demonstrable knowledge of Betts Connect and industry expertise; act as client advocate to address potential bug fixes, product enhancements, and service improvements
- Project manage and document implementation tasks such as onboarding, feature adoption and usage efforts, product training, data migration, and education on best practices
- Embed diversity, equity, and inclusion (DE&I) as part of client conversations to help achieve their DE&I goals as well as ensure opportunities are accessible to a diverse pool of candidates
- Conduct quarterly business reviews (QBRs) with clients and develop a deep understanding of clients’ business to generate use cases, case studies, and value propositions in a data-driven approach
- Cross-collaborate with Betters and leadership in establishing internal and external touch points and feedback loops to translate client and business needs as well as product requirements into new solutions; proactively manage account escalations with appropriate Betts contacts as needed
- Run point on company-wide training sessions for Betters to aid in increasing engagement and product adoption overall
About You
Our team is made up of passionate and ambitious individuals who strive to make a meaningful impact in the world of recruiting. This role will be an early member of the CSM team in helping establish best practices, processes, and key performance indicators (KPIs) as we continue to scale. In partnership with leadership, areas of responsibility for this role include but are not limited to:
- Manage the customer lifecycle of a portfolio of Betts’ fast-growing clients to drive mutual success and growth; overall accountability for clients’ success and performance against key metrics, increasing engagement, conducting product demonstrations, managing customer retention and contract expansion opportunities such as renewals and upsells, and overall client satisfaction
- Serve as a trusted advisor to new and existing clients through demonstrable knowledge of Betts Connect and industry expertise; act as client advocate to address potential bug fixes, product enhancements, and service improvements
- Project manage and document implementation tasks such as onboarding, feature adoption and usage efforts, product training, data migration, and education on best practices Embed diversity, equity, and inclusion (DE&I) as part of client conversations to help achieve their DE&I goals as well as ensure opportunities are accessible to a diverse pool of candidates
- Conduct quarterly business reviews (QBRs) with clients and develop a deep understanding of clients’ business to generate use cases, case studies, and value propositions in a data-driven approach
- Cross-collaborate with Betters and leadership in establishing internal and external touch points and feedback loops to translate client and business needs as well as product requirements into new solutions; proactively manage account escalations with appropriate Betts contacts as needed
- Run point on company-wide training sessions for Betters to aid in increasing engagement and product adoption overall
our values
- People First – We are empowered by our passion to build genuine relationships by connecting beyond the surface and flourishing meaningful and lasting connections.
- Expect Excellence – Greatness is defined by excellence. We are determined to be the best and we aren’t afraid to fail.
- Trust the Process – Our process is what makes us unique and we use the power of data to help drive decisions for both our team and our clients.
- Continuous Growth – We embrace a growth mindset. Build resilience and learn from challenges.
- Love What You Do – Enough said.
Our Vision
Changing the Future of Recruiting by creating the most engaged and inclusive community; transforming careers through insight and technology. Becoming the most impactful people tech company in the world.
Our Mission
Changing the Future of Recruiting
About Betts
Betts Recruiting is the best in the world at helping companies scale for growth and making career dreams come true. From our recruiting services to Betts Connect, our online platform making it easier than ever for top talent and top companies to directly connect, we’re the leading recruitment firm for go-to-market roles.
We understand that no candidate is perfectly qualified for any job. One of our values is Continuous Growth, and we expect all team members to continue to learn and thrive as part of the Betts team. Experience comes in different forms, with many skills being transferable, and we encourage you to apply if you are driven to make a positive impact in changing the future of recruiting.
Betts Recruiting is committed to building a diverse and inclusive work environment and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Partner with Betts Recruiting
Whether you’re looking for the best people to grow your organization, or searching for your next opportunity, Betts can help.