CSM

Women sitting at table during CSM job interview

Tips for Landing Your Dream Customer Success Manager

By The Betts Team / August 29, 2019
Posted in ,

The time for traditional metrics is over. Year-over-year growth has long been the be-all-end-all for determining a company’s success. But while growth is still indispensable, another metric has been gaining prominence – and its name is churn. Success in minimizing churn, or customer turnover, is part and parcel of the success of a business as…

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Women sitting at table during CSM job interview

Tips for Landing Your Dream Customer Success Manager

August 29, 2019

The time for traditional metrics is over. Year-over-year growth has long been the be-all-end-all for determining a company’s success. But while growth is still indispensable, another metric has been gaining prominence – and its name is churn. Success in minimizing churn, or customer turnover, is part and parcel of the success of a business as…

Read More