Strategic

Building Sales Ops in a Startup – How It Will Help You Scale

June 29, 2018

If you’re looking to grow your startup rapidly, the single most powerful weapon you can have in your arsenal is sales ops. Think about it. One of the biggest hurdles to rapid scaling is the sales force. At some point, if you haven’t reached that point already, you’re going to need to hire a sales…

Read More
sales-operations

5 Sales Operations Best Practices

June 28, 2018

The sales operations team is responsible for handling a wide variety of tasks, from the tactical to the strategic to the analytical and everything in between. Companies rely on sales operations to handle everything from forecasting and reporting to managing the CRM to educating reps, setting compensation structures, mapping out territories and so much more.…

Read More

What’s the Difference Between Sales Operations and Sales Enablement?

June 27, 2018

There are many different facets to sales, two of which include sales operations and sales enablement. If you’re interested in learning more about what these two titles mean and, more importantly, how they relate to one another, here’s a rundown to get you up to speed.   What is Sales Operations?   The term “sales…

Read More

How to Hire a SE: Tips for Evaluating Candidates

June 26, 2018

When it comes to assembling a Sales Engineering (SE) team, hiring mistakes can cost you a bundle. Making sure you have all your ducks in a row, taking the appropriate steps to thoroughly evaluate candidates and following a documented process can help set the stage for a much smoother and more successful hiring process. If…

Read More
customer-success-manager

How to Hire a CSM: Tips for Evaluating Candidates

June 22, 2018

Customer Success Managers are integral to the client experience. But with the role itself being relatively new, sourcing candidates to fill your open customer success positions can be a bit of a challenge. Chances are you won’t find someone with years of direct experience, which means you have to get a little creative in determining…

Read More

How to Hire an SDR: Tips for Evaluating Candidates

June 20, 2018

When it comes to your SDR team, every new hire matters. You need more than just warm bodies to fill seats. You need the best of the best. Challenging? Certainly. Impossible? Not if you take the right approach heading into the hiring process. Let’s take a look at a few tried and true tips for…

Read More

How to Develop a Customer-Centric Culture in 7 Steps

June 20, 2018

Delivering exceptional service to customers starts from within. You can have all the best plans, policies and procedures in the world, but if your employees aren’t 110% committed and onboard, they won’t do you an ounce of good. The key to mastering customer satisfaction is to make it a part of your underlying company culture.…

Read More

The Essentials of Pre-Onboarding Your Customers

June 15, 2018

As a CSM, you have a direct influence on the success of your clients. The sooner you can get the ball rolling on setting your customers up for success, the better, which is why pre-onboarding is so important. This practice enables you to not only help your customers get off to a great start with…

Read More